Desktop Agent Overview

The Produce8 Desktop Agent works alongside our browser extensions to provide a complete view of how work happens—across apps, systems, and users.

The Desktop Agent supports the following features — all of which are configurable based on your deployment preferences:

  • App Discovery: Automatically detect and create apps based on real usage across your account

  • User Discovery: Create anonymous user profiles at scale, even before sign-in

  • Activity Collection: Gather desktop and browser activity from both signed-in and anonymous users

The Desktop Agent is available for both Mac and Windows, and is designed to work seamlessly with our Chrome, Edge, and Firefox extensions (with Safari coming soon).

What's Included

🧠 App Discovery

Automatically detect desktop apps and browser-based tools in use across your account.

Learn more about App Discovery

👤 User Discovery

Create anonymous users during deployment—no login required to begin collecting data.

Learn more about User Discovery

🔍 Delivering Visible Insights

Surface key work patterns by collecting configurable data across users and systems—even before they sign in.

For Managed Service Providers (MSPs)

MSPs can configure their client deployments to:

  • Automatically discover and manage apps

  • Create both signed-in and anonymous user profiles

  • Control who sees what, and when

  • Deliver insights with or without user interaction

Deployment Guide: Find Your Flow

Use the table below to determine the right deployment approach for your account:

Customer Type Need Deployment List Documentation
Existing Customer

- Upgrading an existing account (with Produce8 already deployed)

 

Skip this guide and contact Customer Success for help with your migration.

Partner Account (Anonymous User)

- First-time deployment to customer accounts

- Anonymous user creation

- Auto app discovery

Mandatory:

• Desktop Agent

• Browser Extensions

Optional:

• Desktop App

Desktop Agent Deployment - Anonymous Users

Partner Account (Engaged Users)

- First-time deployment to customer accounts

- Signed-in user creation

- Auto app discovery

Mandatory:

• Desktop Agent

• Browser Extensions

• Desktop App

Desktop Agent Deployment: Signed-In Users