How to Claim an Anonymous User

An anonymous user is created when the Produce8 Agent is installed on a new device before the user has logged into any Produce8 products. Claiming the user links their activity data to their actual account.

This guide walks you through the process step by step.

Step-by-Step Instructions

1. Uninstall the Agent (if applicable) 

• If the Agent was previously installed and you had logged into the Desktop App before, uninstall it to reset the session. 

2. Log out of the Desktop App (if applicable)

• If the Desktop App is installed, sign out and quit the application completely to ensure a clean start.

3. Install or Reinstall the Agent

• Download and install the Agent again (or reinstall it if you removed it). 
• Make sure it's running:
  • On macOS: look for the purple diamond icon in the top menu bar.
  • On Windows: open Task Manager and check for Produce8-Agent under Processes.

4. Open or Install the Desktop App

• If the Desktop App isn't already installed, install it now.
• Launch the app. 

5. Click "Get Started"

• On the Welcome to Produce8 screen, click the Get Started button.
   
  

6. Sign Up

• Choose your sign-up method: Google, Microsoft, or Email.
• This will create a new Produce8 account for you.
   
  

7. Verify Your Account

• If you chose email, check your inbox for a verification code. 
• Enter the code in the Desktop App and follow the on-screen instructions to complete the claiming process.

Video Walkthrough

🎥 Watch the full demo here: