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How to Migrate Existing Users to the New Produce8 Agent

Learn how to remove previous Produce8 components and redeploy the new Produce8 Agent and related tools via RMM so users continue tracking seamlessly.

 

Overview

When moving existing users to the new Produce8 Agent and Desktop App, you’ll first need to remove all previously deployed versions via RMM before pushing out the new tools. 

Step-by-Step Instructions

1. Remove Old Versions via RMM

Use your RMM tool to uninstall any existing versions of:

  • Produce8 Desktop App
  • Produce8 Browser Extension

This ensures a clean install and prevents conflicts with older components.

2. Deploy the New Produce8 Agent and Tools

Push out the following components via RMM:

  • Produce8 Desktop App (optional)
  • Produce8 Desktop Agent
  • Produce8 Browser Extension

Important: Do not include the accountId parameter when deploying the Agent.

💡 If you need help finding your deployment scripts, see How to Find Deployment Scripts in Produce8.

3. Example PowerShell Script (Desktop App)

Here’s an example of how to push the new Desktop App via RMM:

# Download the MSI
Invoke-WebRequest https://p8desktopapp-v2-main.s3.us-west-2.amazonaws.com/%40cyclops/desktopapp/main/win32/x64/Produce8.msi -OutFile c:\tmp\produce8-app.msi

# Run the installer
Start-Process -Wait msiexec -argumentlist "/i C:\tmp\produce8-app.msi"

You can adapt this script to your preferred RMM tool (Datto, NinjaOne, etc.).

4. Have Users Log In to Resume Data Collection 

After deployment is complete, users will need to activate their agent to resume data collection.

  • Option 1: Open the Produce8 web app, if you're already logged in you should see a banner prompting you to 'Activate' the agent.
  • Option 2: Login to either the desktop app or web app, this should automatically activate your desktop agent.